Return policy for GymCore LLC

GymCore LLC wants you to keep what works and send back what does not, within practical food safety rules. This policy explains how to start a return, which items qualify, how refunds are calculated, and how long processing takes once goods arrive back at 22 Cortlandt St, New York, NY 10007. It applies to consumers and small businesses buying for internal use unless a separate trade contract states otherwise.

Unopened supplement containers in resalable condition may be returned within thirty days of the delivery date shown on the carrier’s tracking, provided tamper seals are intact and batch codes match our shipping records. Opened tubs are generally not refundable except where the product is defective — send photographs of the seal state, lot number, and the issue. If a flavor truly disagrees with you after one serving, contact us anyway; we sometimes authorize partial credit when fairness supports it, but that remains discretionary to prevent abuse.

To initiate a return, email [email protected] with your order reference and reason. Ava Knox or a colleague will reply with an RMA number and packaging instructions. Use adequate padding; carriers handle boxes roughly. Refunds post to the original payment method within five to ten business days after we inspect the return. Original shipping charges are non-refundable unless we shipped the wrong SKU or the item arrived damaged before you accepted it.

Your state may provide additional consumer protections; this policy does not waive non-waivable rights. If you cancel before we ship, we refund the product total including outbound shipping when it was charged. For batch recalls or safety notices, we will proactively email affected customers using the address on file even if thirty days have passed.

Perishable bars and opened hydration sticks may be excluded from return for safety reasons unless defective. Keep your receipt or order confirmation email until you are satisfied with the product.